Our Cancellation Policy

Please read below for our terms relating to cancelling an order. These terms apply to each and every order placed through Moore Horticulture Equipment online (mooresmowers.co.uk).

Our Terms:
Once We have received confirmation that Your payment has been authorised, a screen will appear thanking You for Your Order. You will be given an Order reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. You may print a copy of the Order acknowledgment and e-mail and keep them for Your records. Please note, Our acceptance of Your Order (regardless of the content of any emails we send you) will only take place on despatch of Your Order - any order up to the point of dispatch can be cancelled if we decide it is reasonable to do so, with circumstances including the following:

1- We are unable to obtain authorised payment or the payment process is incomplete; or

2-  We identify a product or pricing error on the Website; or

 

3- You fail to meet any criteria for eligibility of purchase which We may impose from time to time; or

4- We suspect that Your Order is related to fraudulent activity; or

5- You fail to submit all necessary and relevant details to allow Us to fulfil the Order; or

6- Goods are unavailable or out of stock

7- We may contact You by phone or email to verify details before We are able to process and despatch Your Order, or We may be unable to accept it. For example, We may do this if Your Order is of particularly high value.

As previously stated, the above terms apply to any order placed through our website (mooresmowers.co.uk).